Privacy Policy

Overview

Flowstack CRM is operated by Parah Tech and provides a platform for businesses to manage WhatsApp Cloud API messaging, automation, templates, and customer conversations. This policy explains how information is collected, used, and protected.

Information collected

• Account information: Business contact details, admin user data, and support requests.
• Customer data: Contact identifiers, message history, consent logs, and automation events provided by the client business.
• Usage data: Product usage metrics, performance logs, and diagnostics.

How information is used

• Provide and maintain the Flowstack CRM service.
• Support compliance workflows such as opt-in tracking and template approvals.
• Monitor platform reliability, messaging quality, and security.

Data processing roles

Client businesses are the data controllers for customer information processed in Flowstack CRM. Flowstack CRM acts as a data processor and follows client instructions for handling customer data.

Data retention

Retention periods are configurable by the client business. Conversation logs and template records can be exported or removed based on contractual requirements.

Sharing and transfers

Information may be shared with infrastructure providers, analytics services, and WhatsApp Cloud API services strictly for providing the platform. Data is not sold.

Security practices

• Encryption in transit and at rest.
• Role-based access controls and audit logs.
• Secure development and incident response procedures.

Customer rights

Clients can access, update, export, or delete customer data through the Flowstack CRM console or by contacting support.

International compliance

Flowstack CRM supports regional data handling and can provide documentation for regulatory reviews as required by the client business.

Contact

Questions about this policy can be directed to hello@flowstackcrm.com.